ATT To The Rescue

I have to give it up to ATT for taking customer service to a whole new level. I've been having problems with my wireless connections at home. When we signed up with Uverse, ATT provided us with a wireless router that is situated downstairs next to the cable DVR in the family room. However, my home office is not on the main floor. At first I had my desk in the basement and then later on I set up my home office upstairs where there is an additional room which is basically a balcony landing overlooking the living room. For some odd reason, the 2Wire router that ATT provided keeps dropping the signal and this can be frustrating especially when I'm running my FTP client.

I've tried calling ATT several times before but the resolution has always been unsatisfactory. This made me connect a wire from the router downstairs to my laptop upstairs.

This evening all that changed.

When I got home, there was a ATT truck at my neighbors driveway. I decided to check with the technician regarding my poor wi-fi connections. To my delight, the technician turned out to be the one who installed our internet a few years back. When I told him my problems he promised to pass by after he was done with the neighbors.

To cut the long story short, he not fonly ixed the wi-fi problem but he gave me a free 8-port Ethernet switch for networking all the computers. In total, he probably left me with $200 worth of hardware, which included a PC card and a USB wireless adapters on top of the pluglink Ethernet adapter. Using the electric sockets and the pluglink adapter, he was able to set up the router upstairs.

I've just tested Ethernet router and I am able to connect my laptop to the main PC and external hard-drive. My next step will be to try and install software onto my new netbook using the networked computers. After which, there will be no more hassles of trying to transfer files between my external hard-drive and my computers, including my work laptop.

As for the two Wi-fi adapters, I'll pass them to someone in Kenya as I do not need them. ATT on the other hand don't have to worry about losing me to the competition. A 10 minute deed and several pieces of hardware has won them a customer for life. Though they had already won me over with their cable plans that come with more international programming than the other comparable cable service providers plans.