Safaricom Blackberry Service Is Useless
Thanks to Safaricom, I returned from vacation to find 311 emails waiting for me and another 614 items on my Google reader service.
Prior to subscribing for the Blackberry service, I spoke to a Safaricom agent who re-assured me that their Blackberry service was top-notch and even offered to set it up for me. However, my troubles began as soon as he activated the service.
It turned out that I could not access my Yahoo and ATT emails from the Safaricom network. This I could live with because I could have used Yahoo! Go on my Blackberry to access my Yahoo emails. But this turned out to be the least of my worries.
Despite visiting the Safaricom customer service center several times, I never got my Blackberry to work properly. I rarely received my emails, and when I did, it was the same emails even after I had deleted them.
And because my Blackberry was constantly (and unsuccessfully) trying to pull my emails, the battery would run out of power by mid-day despite charging the phone the whole night. It's no wonder that I saw other Blackberry users constantly charging their phones in restaurants.
Trying to access the internet over my phone was also a problem. Most of the time, the internet would fail to load. And if you count the number of times I failed to make calls because of Safaricom's congested network, then you realize why almost every Safaricom customer that I talked to is dissatisfied with Safaricom's service.
Now I understand why a lot of Kenyans have shunned the Blackberry service and prefer to use Nokia phones for data services. Subscribing to Safaricom's Blackberry service was a waste of my money.
10 comments:
Safcom has chased the Ksh for too long without adequately reinvesting and this is why I have a nasty feeling that this bond its doing will merely be to allow it to stand still rather than grow.
Thanks for the warning though...
ly agree with your assessment. This company is fleecing people and offering zero value back
Have you ever tried mobile blogging? If so how successful have you been? and what would you reccomend.
according to hearsay I think safaricom has not been serving its client to the fullest and as maina T say 's if it failed to re-invest and improve its services when it had a chance its in for troubles. preventing competation by blocking zain Zap will not be sustainable. mind you M-pesa is the only product that might be giving it an edge.
Get yourself a Motorola Q9. Its a fantastic device and can download any POP based email e.g. yahoo, Gmail, hotmail and your office outlook. Syncs like a charm with your PC as it runs Windows Mobile
That's why it is called SafCon.
I was an early subscriber to Bambanet. I was really pissed off and canceled the service.
I signed up again but the service is spotty at best!
SafCon is signing up subscribers to the 3G network like there's no tomorrow but I fear the quality will drop precipitously!
Maina, Orange may kill Safaricom. Especially because of their dual sim card phones which allow customers to keep their Safcom lines.
Hatua, I'm not a fan of cell phone internet. In Kenya, it is big because of the non-proliferation of PCs.
Anon, I considered the Moto Q and almost bought it because of windows mobile. I'd be having it were it not for push email on the BB.
CT, there has been an improvement on internet but Safcon is still behind the curve. The same applies to Zain. I met someone who surfs with both modems. When one conks out, he switches to the other.
The safaricom services are below par. It is amazing how it has maintained its hold in the market despite the low quality of services. I think Kenyans should wake up take the available alternative, in doing so safcom will wake up
This is simply not true. Not a single word is correct.
Are you paid by Zain?
Anonymous, after several frustrating visits to the Safaricom customer care offices, I promised them that I will write a blog about their poor service. I kept my word.
And after I left Kenya, Safaricom did not discontinue my email subscriptions. I am now getting my emails from Safaricom yet I never renewed my subscription. I called RIM customer service, and they could see my account with Safaricom was still active but they could not unsubscribe me.
Why do most Kenyans keep jumping to the defence of Safaricom? What did Safaricom do to them that keeps them glued? Is it PR, CSR, cheap call rates, competitions...What??? Safaricom is one of the most expensive mobile providers on the continent. They will get cheaper, but for now, they are actually fleecing the market for as much as they can get without spooking their customers. Zain is a wonderful network and will keep getting cheaper. They have their own problems and lots of dumb staff. The marketing dept is particularly dumb, generating ads that do not enhance the appeal of Zain's products. I wonder if anyone uses their research budget to gauge consumer satisfaction for real. When did you last visit the Zain website? Uggggglllly!!! Anyway, thats just me. As far as investing in Safaricom goes...if they are not expanding further in Africa, let them be. The giants will eventually kill them dead!!!
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